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Our Grooming Services

Detailed, attentive grooming for dogs and cats of every coat type — from routine maintenance to breed-specific styling.

Full dog grooming session in Nepean

Full Dog Grooming

Our full grooming service covers the complete process from initial brush-through to finishing spray. It is tailored to your dog's specific coat type, size, and temperament rather than applied as a one-size-fits-all routine.

Your groomer will discuss your preferences before starting — including cut length, any styling requests, and areas to be careful with. If you have a reference photo, bring it along.

What's Included

Bath with suited shampoo
Conditioning treatment
Professional blow-dry
Haircut to your preference
Nail trim
Ear cleaning
Paw pad tidy
Sanitary trim

Preparation tip: Feed your dog lightly 2–3 hours before the appointment and allow time for a walk beforehand so they arrive relaxed.

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Full Grooming — Common Questions

How long does a full groom typically take?
Most full grooming sessions run between 2 and 4 hours, depending on your dog's size and coat condition. We'll give you a time estimate when you book and will call when your dog is ready for pickup.
Do you use the same shampoo for every dog?
No. We select products based on coat type and any known sensitivities — from whitening formulas for light coats to gentle options for sensitive skin. Please mention any allergies at the time of booking.
Can I request a specific groomer?
Yes. Mention the groomer's name when booking and we'll do our best to accommodate. If they're unavailable on your preferred date, we can suggest an alternative or hold a spot for when they're next available.
Puppy getting first professional grooming

Puppy Grooming

A puppy's first grooming experience shapes how they respond to grooming for the rest of their life. We build these sessions around introduction and positive association rather than speed or throughput.

The first visit focuses on getting your puppy comfortable with the sounds, smells, and tools. Sessions are kept shorter and calmer than a standard adult groom. Over subsequent visits, we build toward a full routine as your puppy gains confidence.

First Session Includes

  • Introduction to grooming tools and handling
  • Gentle bath with puppy-safe shampoo
  • Low-heat blow-dry and brush-out
  • Nail trim and ear cleaning if tolerated
  • Feedback for the owner after pickup

When to start: Most puppies are ready for their first professional grooming session between 12 and 16 weeks, once initial vaccinations are complete. Check with your vet if you're unsure about timing.

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Dog receiving bath and brush service

Bath & Brush Service

A focused clean and coat freshen-up — ideal for well-maintained dogs that don't need a full haircut. This service is also a popular choice as a maintenance option between full grooming appointments.

The bath and brush includes a thorough wash with coat-appropriate products, conditioning, professional blow-drying, and a full brush-out that removes loose undercoat more effectively than most home tools. Nail trimming and ear cleaning are also included.

Deep Clean Bath

Shampoo & conditioner for your dog's coat type

Blow-Dry & Brush

Professional drying and thorough brush-out

Nail Trim

Clipped to a safe, comfortable length

Ear Cleaning

Gentle removal of visible debris

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Deshedding treatment for Golden Retriever

Deshedding Treatments

For dogs with dense undercoats, a professional deshedding treatment removes far more loose fur than regular brushing alone. The process uses specialised shampoo that loosens dead hair from the undercoat, combined with an extended blow-dry and professional undercoat removal tools.

Clients typically report a noticeable reduction in shedding for several weeks following a treatment. It isn't a permanent fix — shedding is a natural process — but it provides meaningful relief, particularly during seasonal coat changes.

Best Suited For

Labrador RetrieverGolden Retriever Siberian HuskyGerman Shepherd Bernese Mountain DogCorgi AkitaBorder Collie

Important note: Shaving double-coated dogs is generally not recommended, as it can interfere with the coat's natural insulation and regrowth. Deshedding treatment is the appropriate solution for managing undercoat volume.

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Breed-specific poodle grooming

Breed-Specific Grooming

Certain breeds have established grooming patterns that require precise technique and specific tool choices. This service is for owners who want their dog styled according to breed-appropriate standards rather than a generic all-purpose trim.

James Okafor, our breed specialist, leads most of these appointments and has a particular depth of experience with Poodles, terrier breeds, and spaniels. If you show your dog, please mention this when booking so we can discuss the appropriate clip pattern.

Breeds We Specialise In

Poodle (all sizes)Miniature Schnauzer Bichon FriséShih Tzu Cocker SpanielLhasa Apso West Highland TerrierYorkshire Terrier MalteseCairn Terrier

Don't see your breed listed? Contact us — our team has worked with a wide variety of breeds and we're happy to discuss what's suitable for your dog.

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Service comparison

Use this table to compare what's included across our main grooming services.

Feature Bath & Brush Full Groom Deshedding Breed-Specific
Full bath
Conditioner treatment
Blow-dry & brush-out
Nail trim
Ear cleaning
Haircut / styling
Undercoat removal toolsStandard brushAs neededAs needed
Deshedding shampoo
Breed-pattern styling
Approx. duration1.5–2 hrs2–4 hrs2–3 hrs2.5–4 hrs
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