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Get in Touch

Book a grooming appointment, ask a question, or just say hello. We aim to respond to all messages within one business day.

Send us a message

Fill in the form below and we'll get back to you by the next business day. All fields marked with * are required.

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Our Details

Address
23 Cleto Ave
Nepean, ON K2G 3J6
Canada

Business Hours

Monday8:00 AM – 6:00 PM
Tuesday8:00 AM – 6:00 PM
Wednesday8:00 AM – 6:00 PM
Thursday8:00 AM – 6:00 PM
Friday8:00 AM – 6:00 PM
Saturday9:00 AM – 5:00 PM
Sunday10:00 AM – 3:00 PM
Medical Emergencies

We are a grooming salon, not a veterinary clinic. If your pet is experiencing a medical emergency, please contact your veterinarian or the Ottawa Veterinary Emergency & Referral Hospital at 613-738-2048.

Before You Write

Quick answers

How quickly will you respond to my message?
We aim to reply to all messages within one business day. Messages sent late Friday or over the weekend will typically be answered on Monday morning.
Can I book an appointment online?
Currently, appointments are confirmed by phone or email after an initial enquiry. Submit this form or call us directly at 613-886-2736 and we'll confirm your booking and send a reminder closer to the date.
Do you take walk-ins?
We work by appointment only. Walk-in requests cannot usually be accommodated as each slot is pre-planned around the specific needs of the booked pet. We encourage you to reach out as early as possible for popular time slots.
What is your cancellation policy?
We ask for at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the slot to another client. Late cancellations or no-shows may affect the ability to book future appointments.
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